CLAUDIO CARVALHO
IT PROFESSIONAL
Experienced IT professional with expertise in system administration, cloud infrastructure, and enterprise technology solutions. Passionate about implementing robust IT systems and delivering exceptional technical support.
With certifications from Microsoft, Jamf, and CompTIA, I bring a comprehensive understanding of diverse technology ecosystems. My focus is on optimizing IT operations, ensuring security compliance, and driving digital transformation initiatives.
I thrive in challenging environments where I can leverage my technical skills to solve complex problems and drive organisational success.
SKILLS & EXPERTISE
MY TECHNICAL STRENGTHS
Cloud & Identity Management
- Microsoft 365 Administration (Exchange, SharePoint, OneDrive, Teams)
- Azure Entra ID & Conditional Access
- Microsoft Defender & Multi-Factor Authentication (MFA)
- Identity Lifecycle Management & Group Policy
Enterprise Endpoint Management
- Microsoft Intune & Windows Autopilot
- Jamf Pro & Apple Business/School Manager
- macOS, iPadOS, iOS, and Windows Device Lifecycle Management
- Zero-Touch Deployment & Configuration Profiles
Infrastructure & Networking
- Hybrid Active Directory & GPO Management
- Windows Server 2016 – 2025
- VMware ESXi & Hyper-V Virtualisation
- Network Access Control (NAC), VLANs, & DHCP/DNS
- HPE ProLiant Servers & SAN/NAS Storage
Unified Communications
- Microsoft Teams Phone & Zoom Phone Administration
- Audio Conferencing & Calling/Meeting Policies
- VoIP Provisioning & Infrastructure Support
- Collaboration Tools Management
Automation & Continuity
- Basic PowerShell Scripting
- Veeam Backup & Recovery (M365 & Local)
- Backup Solutions & Storage Management
- Disaster Recovery & Data Integrity
Technical Operations
- ITIL-aligned Tier 1, 2, & 3 Support
- Technical Documentation & Workflow Capture (Scribe)
- Process Improvement & Documentation
- Enterprise Project Support & Rollouts
CERTIFICATIONS
PROFESSIONAL CREDENTIALS
- CompTIA A+
- CompTIA Network+
- CompTIA IT Operations Specialist (CIOS)
- CompTIA Server+
- CompTIA Network Infrastructure Professional (CNIP)
- Microsoft 365 Fundamentals
- Azure Fundamentals
- Jamf Associate – Jamf Pro
GET IN TOUCH
CONTACT ME HERE
Complete the form below, and I will respond as soon as I can.
Complete the form below, and I will respond as soon as I can.