CLAUDIO CARVALHO
INFRASTRUCTURE, SUPPORT & SOLUTIONS ENGINEER
With over 20 years of experience in IT support, systems administration, and enterprise infrastructure, I help organisations build secure, reliable, and efficient technology environments.
My expertise spans Microsoft 365, Azure, Intune, Jamf Pro, hybrid Active Directory, endpoint security, and cloud-based collaboration platforms. I have a proven track record of improving IT operations, streamlining device management, and delivering scalable solutions across Windows, macOS, and mobile ecosystems.
Holding industry-recognised certifications from Microsoft, Jamf, and CompTIA, I combine hands-on technical knowledge with a practical, user-focused approach. Whether supporting day-to-day operations, leading technology rollouts, or strengthening security and compliance, I focus on delivering solutions that make a measurable difference.
SKILLS & EXPERTISE
MY TECHNICAL STRENGTHS
Cloud & Identity Management
- Microsoft 365 Administration (Exchange, SharePoint, OneDrive, Teams)
- Azure Entra ID & Conditional Access
- Microsoft Defender & Multi-Factor Authentication (MFA)
- Identity Lifecycle Management & Group Policy
Enterprise Endpoint Management
- Microsoft Intune & Windows Autopilot
- Jamf Pro & Apple Business/School Manager
- macOS, iPadOS, iOS, and Windows Device Lifecycle Management
- Zero-Touch Deployment & Configuration Profiles
Infrastructure & Networking
- Hybrid Active Directory & GPO Management
- Windows Server 2016 – 2025
- VMware ESXi & Hyper-V Virtualisation
- Network Access Control (NAC), VLANs, & DHCP/DNS
- HPE ProLiant Servers & SAN/NAS Storage
Unified Communications
- Microsoft Teams Phone & Zoom Phone Administration
- Audio Conferencing & Calling/Meeting Policies
- VoIP Provisioning & Infrastructure Support
- Collaboration Tools Management
Automation & Continuity
- Basic PowerShell Scripting
- Veeam Backup & Recovery (M365 & Local)
- Backup Solutions & Storage Management
- Disaster Recovery & Data Integrity
Technical Operations
- ITIL-aligned Tier 1, 2, & 3 Support
- Technical Documentation & Workflow Capture (Scribe)
- Process Improvement & Documentation
- Enterprise Project Support & Rollouts
CERTIFICATIONS
PROFESSIONAL CREDENTIALS
- CompTIA A+
- CompTIA Network+
- CompTIA IT Operations Specialist (CIOS)
- CompTIA Server+
- CompTIA Network Infrastructure Professional (CNIP)
- Microsoft 365 Fundamentals
- Azure Fundamentals
- Jamf Associate – Jamf Pro
GET IN TOUCH
CONTACT ME HERE
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